Sandali Metekhi Boutique Hotel

Thank you for sharing your experience with our hotel. We greatly appreciate the time you have taken to provide us with this valuable feedback. We really sorry you were disappointed in your stay. As I see in the report you really had problem with hot water (it was not hot enough) on your first day, but also it says that engineers solved that problem for the next day. Also, we have to say that there is an official limit of temperature of water that we can’t exceed. We are always happy to help our customers, as you already know you were staying in glass lux room and we have only one of the kinds, so we couldn’t change the room or offer you better one. Bath is installed on the balcony so in December it could be cold outside so we didn’t recommend you to leave balcony door opened cause no air conditioner can sustain warm temperature when outside is freezing. The Safe was working properly the only trouble was with setting code the first time and our staff helped with it, there were no farther requests or we were never informed about it from customer. Breakfast are chargeable in all hotels, except when you have booked the room with breakfast included, but you had room only rate, which you can see in your reservation confirmation as well. Also, we want everyone to read registration document, which is signed by guests upon arrival, that says that all additional services are chargeable, breakfast fees are included too. In addition, we want to remind you that you weren’t charged for the glass bathtub, which you have broken during your stay. Because of the accident hotel had high repairing cost and the room was not accessible for customer who had already booked it for next few days.Best RegardsSandali by Tbilisi Luxury Boutique Hotels