New Pera

First of all, we would like to state that we are sorry to hear about your experience; however, we must also express that we do not find it appropriate for the situation to be presented in such a one-sided and exaggerated manner. Guest privacy and security are among our highest priorities. It is strictly against our procedures for any staff member to enter a room without knocking, especially while it is occupied. Such behavior would be unacceptable, and while your claim will be investigated, the way the incident has been described raises serious doubts. Regarding check-out time, as is standard worldwide, our property has a clearly defined check-out policy that must be respected in order to ensure smooth operations. It is normal for staff to remind guests accordingly. However, the tone and behavior you described do not reflect our service standards, and we do not consider it appropriate to present them as facts without verification. As for your comments on cleanliness, they do not align with the standards we maintain. All rooms are thoroughly inspected and prepared after each guest’s departure. The issues you mentioned would be highly unlikely to go unnoticed. Our property has hosted many satisfied guests and consistently received positive feedback. We do not believe it is fair to generalize in this manner or to mislead other potential guests based on a single review. Nevertheless, we take all feedback seriously, and your comments will be reviewed accordingly.

Teşekkür ederiz değerli yorumunuz için. Konumumuzun beğenilmesine sevindik. Misafirlerimize pratik ve konforlu bir konaklama sunmayı hedefliyoruz. Sizi tekrar ağırlamaktan memnuniyet duyarız.

Değerli yorumunuz için çok teşekkür ederiz 🙏 Temizlikten, kolay check-in & check-out sürecinden ve merkezi konumumuzdan memnun kalmanıza çok sevindik. Sizleri ağırlamak bizim için büyük bir keyifti. En kısa zamanda tekrar görüşmeyi dileriz! 🌟