Electra Palace Thessaloniki

Thank you for sharing your feedback, and we understand that the room outlook did not meet your expectations and affected the overall impression of your stay. Please allow us to kindly clarify that the reservation concerned one of our Classic rooms, a category which overlooks the inner side of the building. These rooms are designed as a comfortable and practical base in the heart of Thessaloniki, often preferred by guests whose priority is easy access to the city, whether for leisure or business. At the same time, rooms with front or side sea view are presented as separate categories, precisely because the view is one of their defining features. When your concern was brought to our attention during the stay, when availability permitted, our team tried to assist and followed up with the available alternatives, including an option within the same category and another in a front-facing category. We understand, however, that given the remaining time of your stay, these options were not selected. Furthermore, although our windows and balcony doors have been upgraded to enhance sound insulation, noise perception may vary depending on the room orientation and each guest’s sensitivity. Your input has therefore been noted with care, as guest comfort remains very important to us. We hope that you were still able to enjoy your time in Thessaloniki and that we may have the opportunity to offer you a more fitting experience in the future.

It is wonderful to read that your stay at the Electra Palace Thessaloniki felt so comfortable and welcoming. Your kind mention of feeling at home is very meaningful to us, as this is one of the finest impressions a guest can take from their experience, while the prompt assistance of our reception team and the views from our rooftop nicely complemented your stay. Thank you for your positive input, and we would be very happy to welcome you back on a future visit to Thessaloniki.

Thank you for your kind feedback, and for letting us know that the cleanliness, the overall setting and the views over Thessaloniki all contributed positively to your stay. We also appreciate your warm words about our team, as a friendly approach is how we love to do our job. We look forward to welcoming you again for another enjoyable moment in our beautiful city.