Villa The Spot Koh Samui

Our stay at The Spot Hotel was one of the worst we’ve ever had. When we asked for insect spray, the owner, Mr. Frederic, rudely said: “This is not a five-star hotel; you’re being too demanding.” The room was dirty — stained sheets, weak shower pressure, an old A/C that barely worked, and a filthy minibar. There was no “Do Not Disturb” sign, and while we were on the balcony, staff suddenly appeared inside our room without permission. The pool and jacuzzi were dirty, and the entrance lights were broken. When we tried to rent a motorbike, the owner demanded to keep our passports as a deposit, which is illegal in Thailand. After we refused and offered cash, he shouted, “My rules are my rules. I don’t want customers like you!” Later, he refused to help us and threatened to call the police after we declined to pay 600 THB for a small menstrual stain on the bedsheet, saying, “Until they arrive, we know what to do with you.” At checkout, staff knocked on our door before noon, pointing at their watches, and filmed us without consent. From start to finish it was an awful, intimidating, and unprofessional stay. We’re shocked by the positive reviews