Tropical Islands

I absolutely do not recommend this hotel to anyone. The staff are completely unhelpful. They didn't answer our questions upon check-in and were surly and rude. The management is indifferent and unhelpful towards hotel guests. There is no room cleaning, hygiene is zero. They didn't answer our questions about our young child. I definitely do not recommend it!!!!!!!! The children's play areas are dirty, most are broken or close early.

It was a very bad experience at every stage. We waited in line for a long time at the entrance. We were not informed enough about the facility. We had difficulty finding the room we would stay in. The luggage cabinets were too small, our luggage did not fit. When we entered the room, there were a few belongings of previous guests and no towels in the room. We talked about the situation, but 2 hours later the problem was still not solved. Finally, I went to the reception, which was very far from our room, and by speaking to another disinterested, sullen employee, we were able to get 4 small hand towels. We were literally disgraced in a place where we paid a lot of money to stay. The pools were mediocre, it was difficult to find empty sunbeds, food and drink were mediocre. You feel cold after getting out of the pool, the temperature is not enough. The radiators in the corridor as we entered the room were not working and it was very cold. We asked for a taxi at the check-out and they gave us a small piece of paper with 4 mobile phone numbers written on it. We searched and struggled to find a driver. It wasn't a holiday, it was a nightmare. I will never go there again. I also don't recommend it to anyone.