THE STEPS Hotel - by Eitch Collection

We stayed at this during our vacation in Italy. Unfortunately our experience was disappointing despite the good location. İ injured my ankle and asked the reception for some ice to reduce the swelling. I was told that the restaurant was closed and there was nothing they could do, but ı could try asking the restaurant staff myself. When we went over and tried to politely get their attention,the staff simply ignored us and turned away. We went back to reception and asked if they assist us, but they refused, saying the restaurant is operated by a third party and they could not help. Not even a simple attempt to assist or show basic courtesy was made. In a situation involving a minor injury, having access to something as basic as ice or even a minimal first aid response should not be this difficult. The lack of empathy and willingness to help was very disappointing. Also, the breakfast was very bad. There is never enough variety. On the first day, the croissants, breads, and pastries were all stale. This morning when we sat at a 4-person table for breakfast, even though the area was empty, the waiter came and warned us saying ‘you are two people, you cannot sit at a 4-person table, get up and move to a two-person table.’ It was truly a very bad experience. Overall,while location is good, the service and customer care were far below expectations.

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