The Retreat Palm Dubai MGallery by Sofitel

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your openness, as it allows us to better understand our guests’ experiences and expectations. We are pleased to learn that you and your family found the hotel clean, well maintained, and well equipped despite its boutique size. Creating a peaceful, wellness-focused environment with comprehensive amenities is central to our concept, and we are glad this aspect resonated with you. Regarding the alcohol-free policy, we regret any inconvenience caused if this was not clearly communicated prior to your arrival. As a wellness resort, we intentionally offer an alcohol-free environment to promote tranquility and mindful relaxation. Your comment is valuable, and we will certainly review how this information is communicated to ensure greater clarity for future guests. However, we are genuinely sorry to learn about your experience during check-out concerning the minibar verification. This is certainly not the level of service we aim to provide, and we fully understand how such a situation could feel uncomfortable and unacceptable. Please accept our sincere apologies for this lapse. Your feedback has been shared with the relevant team to ensure this is addressed and that our procedures are handled with greater discretion and trust going forward. Thank you once again for sharing your experience. We hope you will allow us another opportunity in the future to welcome you back and provide you with the seamless, respectful, and peaceful stay you were seeking. Best regards, Samir Arora General Manager

Değerli Misafirimiz, The Retreat Palm Dubai MGallery by Sofitel hakkındaki harika yorumunuz ve mükemmel puanınız için çok teşekkür ederiz. Deneyiminizi "kusursuz" olarak nitelendirmeniz bizi gerçekten çok mutlu etti. Güler yüzlü ekibimiz, temizliğimiz ve konforumuz hakkındaki iltifatlarınızı memnuniyetle paylaşıyoruz. Sizi en kısa sürede tekrar ağırlamayı dört gözle bekliyoruz. Saygılarımızla, Samir Arora Genel Müdür