Rossio Plaza Hotel

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to learn that you found your room clean and our reception team helpful and attentive. Your kind remarks are truly appreciated. We regret, however, that certain aspects of your experience did not meet your expectations. Regarding the sewage smell at the hotel entrance, we would like to clarify that, unfortunately, this is an occasional issue related to the city’s historic sewage infrastructure and our proximity to the river. That said, had we been made aware during your stay, our team would have gladly taken immediate steps to help alleviate the situation as much as possible. Concerning the noise from the elevator and surrounding areas, we sincerely apologize for the disturbance. Our rooms are designed with soundproofing, and this is not a concern that is commonly reported. Nevertheless, we greatly value your feedback and will investigate this matter thoroughly to ensure there are no underlying issues that require attention. Thank you once again for your constructive feedback. It helps us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you again in the future and offer you a more comfortable stay. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify that the room matches the description and photos provided in our listing. The bed configuration is as stated, and we always do our best to ensure guests are comfortable. We regret that you did not mention any discomfort or issues to our reception team during your stay — we would have been very happy to assist and offer a suitable solution right away. Your comfort and satisfaction are very important to us, and we always encourage guests to reach out during their stay so we can help promptly. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Best Regards,