Richmond Hotel Premier Asakusa International

Thank you very much for choosing to stay with us and for sharing your feedback regarding your recent experience. We sincerely apologize for any confusion or inconvenience caused regarding the check-out time. We understand that travel plans can sometimes lead to unexpected delays. However, our check-out time is set to ensure sufficient time for room preparation and to maintain the quality of service for the next arriving guests. This policy is clearly stated in the reservation details and is also explained during check-in. Even so, we regret that this situation left you feeling misunderstood, and we truly apologize for the inconvenience caused. We are also grateful that you still found our overall service to be satisfactory, and your positive comments are very encouraging to our team. We will continue to review how we communicate important information to ensure that guests have a clearer understanding prior to and during their stay. In addition, we would like to kindly share that joining our membership program may offer added benefits for future stays, including reward points that can be used toward breakfast or room charges, as well as a complimentary one-hour late check-out benefit, subject to availability and terms of use. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a smoother and more comfortable stay experience. Thank you once again for your valuable feedback and support.

Değerli yorumunuz için çok teşekkür ederiz! Konumumuzu beğenmenize, ekibimizi güler yüzlü ve yardımcı bulmanıza ve odalarımızın temizliğinden memnun kalmanıza çok sevindik. Sizi tekrar ağırlamaktan mutluluk duyarız!

Thank you for your feedback regarding your recent stay. We hope you have enjoyed your stay in Asakusa. The high evaluation we receive from our customers is a great encouragement to us. We look forward to welcoming you again in someday. Best regards, Richmond Hotel Premier Asakusa International