Piazza Paradiso Accomodation

Dear Mr Burcak, the Hotel Duomo and the Piazza Paradiso are 2 completely different business...if you are able to write such a bad review to the Piazza Paradiso there is only one reason : you booked the Piazza Paradiso..unfortunately for all of us here. Shame on you not only because at this point you still didn't take time to figure out your mistake but also for the folowing reasons : - you did found some time to rate us very low and write a series of incorrect and fake information - our room are cheaper and much nicer than the one of the Hotel Duomo...even if we love them, - in the first part of your review you basically rated the city and the viability of Siena...that wouldn't change even if you were booking an extra luxury 5 stars Hotel - Siena is a medieval city that requires some basic preparation and information...like that is a medieval city not made for cars but adapted and has a Ztl. - You recived specific driving direction from us multiple time...we are proudly to be probably trhe best in this. Not only our information are easy, complete claire and efficient but we also send many reminders between the booking and the check-in day...you know you ignored all our communications...you know they would had avoid your bad experience and ours...but you still preferred to blame on us. See Mr Burkak we luckly are more used to compliments than to such offensive and not deserved feedback and for sure we will keep to continuosly working to improve to better meet our guest needs because we love what we do and we love to see our guests happy everyday....but really, honestly.....we cannot get any good ideas from your words for our work...but as human being you taught us how important is to take our own responsabilities instead of blaming on other people...we are always to good with ourself. Best Regards,