Nomade Tulum

Hersey mükemmeldi yemekler çalisanlar deniz ve otel konsepti harikaydi

First of all, I would like to say that both the hotel and its amenities are awesome, quality of the food is amazing. However, the problem is not with the hotel and the complex itself but with the unprofessional staff and reckless management. I was bitten by a tick during my stay and none of hotel staff helped and cared about this. First, they said that I have to wait for the lifeguard to come to the hotel, then they asked me to pay $100 extra for a medical examination (yes - unfortunately this kind of high-valued hotel doesn’t work with a doctor and employ one). Luckily the insect fell by itself. Secondly, watch out to take photos during your stay in the hotel. Because a guy (probably the beach manager?) keeps urging you not to take photos with DSLRs or mirrorless cameras but lets you to do with your smartphone (super strange policy). In our last night, we didn’t have hot water in our shower and maintenance team could not fix it so we had to take our shower with cold water. Despite my attempts to have a conversation with the General Manager to provide my feedback, couldn’t succeed on this. You should think twice before making reservation at Nomade Tulum, because you cannot feel any relaxation while you’re in the hotel. The hotel needs to improve its understanding of hospitality management ASAP.