Locanda al Viminale

Hello, thank you for your kind review. Best regards

Hi, We would like to thank you for your review because we are able now to clarify what really happened. After several time in which we tried to contact you in order to know your arrival time, 3 days before the check-in you finally answered. As stated on our page our reception is not open 24 hours per day, our timetable depends on our guests arrival time, since you told us you would come between 12:00 pm and 2:00 pm, we organized our day according to what you said and the other guests arrival time. We asked you to inform us the same day about a more precise time and you answered between 2:00 and 3:00 pm. Since we had already organized the day with all the check-in it was impossible for us to change the plans but we tried to find a solution. You didn't even know how you would got here from Sorrento, if by bus, train or car. So we told you we would have change our timetable in order to let you in from 4:00 pm. You said ''4 pm is ok. But most probably I will come earlier then 4 pm'', we answered that we couldn't do more than this. However our receptionist came at 3:00 pm and she sent you a message to let you know she changed the plans again to let you in and let you avoid the waiting. She came here before the time to do the check-in but you were eating. So please, be honest.. we tried to do our best to satisfy your request. We changed the timetable several time in one day, we finally got here when you wanted us to be here, but you were doing something else.. it is not our fault if you checked in at 4:00 pm. Regarding the check-out, you should know that there are some rules in each accomodation you have to respect. Our check-out is at 10:00 o'clock because we need time to clean the room in order to welcome our guests from 12:00 pm. As for the bed, we really don't know what you are talking about, we don't have water mattress in our rooms.