Lindos Harmony Suites

Dear Ezgi, Thank you for taking the time to share your feedback. While we respect every guest's opinion, we feel it is important to provide some clarification regarding your stay. Lindos Harmony Suites does not normally accommodate children under 12 years old. The reason for this is precisely the nature of Lindos itself – a UNESCO-protected historic village with steep hills, numerous steps, and narrow pedestrian-only streets, which can be challenging for families with small children, strollers, or guests with mobility concerns. Although this policy is clearly stated on all booking channels, we made an exception in your case due to the short notice of the reservation and your special requests, in order to accommodate your family. As for your request to change property and receive a refund, your reservation was made under a discounted non-refundable rate, and therefore changes or refunds were not possible under the terms and conditions accepted at the time of booking. Throughout the entire process, from visa support and car rental arrangements to the additional room reservation and various other requests, our team remained in constant communication and was always available to assist. Unfortunately, none of the concerns mentioned in your review were brought to our attention during your stay. Had we been informed, we would have gladly investigated and addressed them immediately. Without being made aware of any issues, we were not given the opportunity to assist. We are pleased that you recognized the politeness of our staff. However, we feel that your review does not fully reflect the level of flexibility, support, and personal assistance that was provided to you before and during your stay. Warm regards, Lindos Harmony Suites Team Iconic Selection by Savaidis Group

Dear Efekan, Thank you for your feedback and for your kind words about our staff — we’re really glad to know you felt well looked after. Also, thank you for mentioning the point about cleanliness. We take this very seriously, as cleanliness is usually one of our strongest aspects and has been highlighted in many guest reviews. Still, we will carefully consider your comment, as we never stop striving to improve. We hope to welcome you back for an even better experience in the future. Warm regards, Lindos Harmony Suites Team Member of Savaidis Group

Thank you very much for your nice comments,we always try to do our best.Hope to see you again!