Light Blue Luxury Rooms

Regarding your negative comment of 14-02-26 and your client's visit to our accommodation, we have the following to state. Firstly, the Expedia platform does not allow us to contact either you or the client. So, when at 1:00 after midnight, when our reception hours ended, the client had not yet arrived, we tried to contact both us and him, but this became impossible. Therefore, for us, the most likely thing was Secondly, your client (as he himself admits) checked in at 02:30 after midnight. Naturally, the reception was not in operation at that time. However, the reception arrived at the accommodation (outside of hours) within 10 minutes and checked in. . Third, your client never tried to contact us since there is no call from him on our phones and what he claims is a lie. Fourth, your client did not respect the rules of our accommodation and for this reason we request his exclusion from any future booking in our accommodation. It is explicitly posted, with relevant signs in all areas of the accommodation, that smoking is not allowed inside the room. Nevertheless, your client smoked inside the room, leaving a strong and unpleasant odor. Because of this, the balcony door remained open by him, resulting in the air conditioning system not working due to the security automation. Fifth, His room was delivered fully functional since before each check-in, a check of the heating, hot water and electricity in all rooms is carried out. Of course, we regret the inconvenience caused and apologize, but please respect our request to block this customer. We remain at your disposal for any clarification.