Moxy Paris La Villette

Hello, Thank you for taking the time to share your detailed feedback following your stay with us. We are truly sorry to learn that your experience did not meet your expectations. We regret that several aspects of your stay, including the location, breakfast offering, and interactions with our team, left you with a negative impression. Regarding our location, Moxy Paris La Villette is located in the 19th arrondissement, close to Parc de La Villette, Cité des Sciences, and the Zénith de Paris, with direct access to the city through Metro Line 7. We understand, however, that the atmosphere of the neighbourhood and its distance from the main tourist areas may not suit every traveller, especially those wishing to explore Paris late in the evening. We are sorry to hear that you did not feel comfortable in the surrounding area. Paris, like many major cities, has different neighbourhoods with different atmospheres, and we understand that feeling safe and comfortable is an important part of the travel experience. We are pleased to know that you found your room clean and that you did not experience any air conditioning issues during your stay. Regarding the room amenities, the Moxy concept focuses on a modern and minimalist approach, with rooms designed to provide the essentials while encouraging guests to enjoy our vibrant communal spaces. This includes not having complimentary bottled water or certain traditional hotel amenities in the room, although our team remains available to assist with any requests. We also take note of your comments regarding breakfast and your experience with our team. While our breakfast offering follows the Moxy concept across France, we are always looking for ways to improve and would have appreciated the opportunity to better understand your expectations during your stay. Finally, regarding the deposit, this is a standard pre-authorisation requested at check-in and is released after departure according to the banking process. We understand that this may have been unexpected and apologise if it was not clearly communicated. We are sorry that your stay did not reflect the experience we aim to provide. Your feedback has been shared with the relevant teams as we continue working to improve our service. Thank you again for sharing your comments, and we hope you will have the opportunity to experience a stay in Paris that better matches your expectations in the future. Kind regards, Julia Guest Relations Moxy Paris La Villette