KARIO Sasazuka

Thank you very much for staying at Cario Sasazuka. We sincerely apologize for the unpleasant experience you had due to the cleanliness and odor of your room, despite your kind choice to stay with us. The presence of hair on the floor upon your entry is unacceptable, and we deeply regret that our cleaning and inspection procedures were insufficient. We also apologize again for the persistent odor despite our staff performing a second cleaning. We take your feedback very seriously and will thoroughly review our final cleaning checks, investigate the cause of the odor, and strive to prevent recurrence. Thank you very much for taking the time to provide us with your valuable feedback. We, the entire staff, will work to improve our services to provide you with a more comfortable stay in the future.