ibis budget Alicante

Dear We appreciate the time you took to share your feedback about your stay at the ibis budget Alicante. We are deeply sorry that your experience did not meet your expectations; please allow us to extend our sincere apologies. At Ibis Budget, we strive to provide quality service to each of our guests, which is why your comments are very important to us. Please rest assured that we will take the necessary measures to ensure this does not happen again. You have informed us of the presence of insects in your room. The hotel is not responsible, as the presence of insects in a public establishment, despite annual regulatory procedures, cannot be 100% resolved and cannot be considered a lack of hygiene. Despite our constant efforts to maintain the quality of service you expect, sometimes exceptional circumstances beyond our control prevent us from providing you with complete satisfaction. In thanking you for your constructive testimony, we assure you of our commitment to earning your trust and ask that you accept the testimony with our highest regard. I look forward to welcoming you again, please, sir, while expressing our best regards.