Hotel Opéra Opal

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that this stay did not meet the standards of your previous experiences with us. Regarding the lack of hot water, we would like to clarify that this was due to a technical issue beyond our control. As soon as we were made aware of the situation, we took the necessary steps to ensure that the service was restored as quickly as possible. Nevertheless, we fully understand the inconvenience this may have caused and sincerely regret the discomfort you experienced. We are also surprised to read your comments regarding the attitude of our staff. Providing attentive and welcoming service is one of our top priorities. Your remarks have been shared with the relevant managers and will be carefully reviewed. We greatly appreciate your loyalty over your previous stays with us. Knowing that you are familiar with our hotel makes it even more disappointing to learn that this particular visit left you with a negative impression. We hope to have the opportunity to regain your trust and welcome you back under better circumstances in the future. Kind regards, Aurélien Assistant hotel manager