Hotel Oludeniz

I had a very disappointing experience with hotels.com/tr and would strongly advise others to carefully verify every detail before booking. I specifically searched for and booked a room for three people: myself, my fiancée, and my mother. The room listing and photos clearly suggested that the room could accommodate three guests, showing two beds. Based on this information, I completed the booking and paid in full. Unfortunately, after the payment was processed, I received the confirmation email and discovered that the reservation was actually listed for only two guests. This crucial information was misleading during the booking process. As a result of this mistake, we were forced to cancel my mother’s flight ticket, causing financial loss, stress, and significant disruption to our travel plans. We immediately contacted the customer support team, provided screenshots of the listing, and explained the situation in detail. Instead of acknowledging the misleading presentation of the room or attempting to resolve the issue fairly, they repeatedly requested additional documentation and refused to take responsibility. Despite the evidence we provided, no assistance was offered. What is most frustrating is that the booking information presented before payment did not clearly reflect the final reservation details. Customers should not discover such an important discrepancy only after they have already paid. This experience has left me with very little trust in hotels.com/tr.

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