Hotel Milu Florence

Dear Mr. Alaattin, first of all we want to thank you for sharing this experience: it's always important for us to understand what happens to our guests, even (or especially) if something was not the way you expected. We are really sorry that you had the feeling that our decision was a bad one, but I want to clarify, not only with you but also with other user that might read this review, our point of view. Both in our confirmation letter and on every portal we sell our rooms, we specify that check out time is mandatory at 12pm: this way we are sure that all the rooms are ready and clean for the arrivals in the afternoon. Subject to availabilty, we give the possibility to our guests to check out a bit later, if they need and if they ask, but this was not the case. We tried to call you several times, from 12 to 1 pm, with no answer and when you came back to the hotel at a around 1.15 pm, we did not mention the extra cost for the late check out because you told us you were leaving immediately and we decided not to let you pay anything. But, in the end, you left your room, almost 2 hours after check out time. Consider that our policy is to let the guest pay half of the daily amount of the room, if the guest decides to check out from 1 to 3pm, but anyway we asked you to pay almost 30€ less than the half amount we could have asked. And we did that because we undestood that was not intentional for you to be late. We are sorry that you think it was too much, but you need to consider that the housekeeping staff was waiting only for your room to be empty, to clean it for the new arrival. We really hope that, despite this issue, you liked the hotel and your short stay in Florence. We wish you a good day, Milu Staff & Management