Hotel Madison

We stayed in rooms 304 and 305 at this hotel, which are directly accessible from the corridor and connected to the emergency stairwell, and unfortunately had a very disappointing experience. After returning to our room, we discovered that personal belongings were missing. The way the situation was handled by the reception staff was even more disappointing. Instead of showing concern and providing assistance, our concerns were largely dismissed. We were travelling with three children and, following this incident, no longer felt safe or comfortable staying at the hotel. What should have been a pleasant family trip turned into a stressful and upsetting experience. Guests staying in rooms such as 304-305, 404-405, and similar room layouts on other floors that are directly accessible from the corridor and connected to the emergency stairwell should take extra precautions with their valuables and immediately report any suspicious activity. The hotel management should seriously review its security procedures, guest safety measures, and staff training regarding incident handling. That said, because Hotels.com was unfortunately unable to provide any assistance, the hotel manager made an effort the following day to help resolve the situation by arranging a nicer and safer room for us. While we appreciate the manager’s attempt to assist us, the original incident and the way it was initially handled left a lasting negative impression.

mini buzdolabı yoktu, ingilizce zor anlaştım. geri kalanlar güzeldi

Çalışanlar cana yakındı. Çok merkezi konumda yeme içme yerlerine çok yakın