Hotel De Hallen

I was there to celebrate my birthday, however from the time that we are checking in till checking out it was a disaster. The guy at the reception named Sakat, checked us in a room with a double bed which we made our reservation to have 2 seperate beds. After informing him that we asked for 2 beds he kindly asked us to go down to reception and he assisted us to show another room which was already been using and it was dirty. As I was an hotelier I did not mind it, but then he gave us a room without a bathtub which we already requested 2 things, a room with a tub and a seperate beds. We told this to him then he changed our room 4th time finally with the things which we wanted. They did not ask any deposit to be given after we ordered somethings from the bar and wanted to pay they told us that you may pay later. However, they called our room several times in the evening to pay the expenses we did in the morning. When we get to the bar to pay the expenses we wanted to pay cash (as the waiter told us that we could pay cash earlier) Mr. Sakat told us we could only pay by credit card, we refused to pay by credit card as we have been told that we could pay cash. The guy at the bar was very helpful so he solved the problem quickly. Mr. Sakat seemed unprofessional, also it seemed like the departments does not sharing information about the guests to eachother at all. Overall, the hotel was very central and clean and comfortable. I would like to thank to the guy at the bar once again.

Tasarim cok guzel. Temiz. Sessiz. Konforlu. Calisanlar guleryuzlu.