Hotel Britannique

Dear Roger, Thank you for taking the time to share your feedback. We are truly sorry that the elevator was out of service during your stay. We were just as disappointed by this situation, but unfortunately the repair depended on replacement parts that were not immediately available, which prevented us from restoring the elevator as quickly as we would have liked. We are pleased to hear that our team was polite and attentive, and that the showerhead issue was resolved promptly after you informed us. Providing responsive service is very important to us. We would also like to point out that our positive reviews reflect the consistent dedication and hard work of our entire team over time. While we fully understand the frustration caused by this temporary technical issue, it does not reflect the level of service we strive to provide every day. We remain committed to resolving any technical problems as quickly as circumstances and supplier lead times allow. We also appreciate your comments regarding the room size. Our room dimensions are reflected in the information provided at the time of booking, but we understand that they may not meet everyone's expectations. We sincerely apologize for the inconvenience caused and hope to have the opportunity to welcome you again under better circumstances. Kind regards, Christelle

Dear Samet, Thank you for taking the time to share your comments about your recent stay at Hôtel Britannique. I'm glad to hear that you enjoyed it. Once again, our most sincere apologies for the issue with the elevator being down for repair during your stay. We look forward to welcoming you again soon. Kind regards, Christelle