Hotel Bremer Haus

Dear Guest, thank you very much for taking the time to share such a detailed review of your stay with us. We are truly pleased to read that you appreciated our central yet quiet location, the cleanliness of your room, and the helpfulness of our reception team on your arrival. Your kind words in these areas mean a lot to us. At the same time, we are very sorry to hear about your experience during breakfast, which clearly fell far short of the level of service we aim to provide. Please accept our sincere apologies for the way you were treated. What you describe—being followed, reprimanded, or made to feel uncomfortable—is absolutely not acceptable and does not reflect our standards or values. We understand that traveling with a young child comes with specific needs, and we should have approached your situation with much more understanding, flexibility, and respect. Your feedback highlights a serious issue in how our breakfast policies were communicated and enforced, and we will address this internally with the team involved. Proper guest care, especially for families, is not only part of our service commitment but a matter of basic courtesy and professionalism. We are also very concerned to hear about your personal belongings being removed without your consent. This will be investigated immediately, as this behavior is entirely inappropriate. Please rest assured that we are taking your comments seriously and will use them to improve both our service training and internal communication, so situations like this do not happen again. We sincerely hope you might consider giving us another opportunity in the future to provide you with the welcoming and respectful experience you rightfully expected.

Thank you for your feedback! We’re delighted to hear that our reception staff were polite and accommodating. We hope to welcome you back soon

Dear Güslevim, thank you very much for your great feedback on your stay. We are delighted that you were able to enjoy your time with us and that you liked it so much. Such appreciation motivates the entire team to further increase our service to our guests. We would be very pleased to welcome you again soon. Your team from the Hotel Bremer Haus