Home2 Suites By Hilton New York Times Square

Breakfast was limited even though it says continental, I stayed at Hampton by Hilton at Cluj Napoca/Romania, even there the breakfast had much more variety. A hotel in New York must present more variability. Cleaning staff never wiped the floor, they set the sheets, replaced the towels and that is all. We did not have problem with internet connection. I only drink bottled water, in New York/Times Square Hotel by Hİlton, I expected bottled water. Breakfast area is not enough to accommodate the guests there should be additional spaces maybe in roof I do not know. I should not fight for a table and the same egg everyday. As for the staff, there was a woman at the "check out" who had weird accent maybe she is british with short reddish/brownish hair. I had to ask something about charge on bill and she was very rude to me. She said she was with a guest? but I was there first and after I got the bill I have a right to ask a question before you move on to next check out. I did not have experience at the chek in the male staff was kind and helpful but at the check out -I due to not staying anymore means we can treat you however we like- but what if I come back? Millions of people come and go to New York each year. I think it is better you assign that woman to cleaning and get one of the cleaning ladies to front. (I am adding the picture) I had better things to say but that attitude at the very end erased all those good experiences from my memory.

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The room was clean, the furniture was in good condition, and overall everything was well-maintained. However, the mattress had a noticeable sag in the middle and had lost its firmness. This caused an uncomfortable sleeping experience, as it felt like you were sinking into a “parenthesis-shaped” position during the night. Breakfast was tasty with a decent variety. The elevator was often crowded, which was slightly inconvenient. But the most concerning issue for me — as someone with dietary sensitivities — happened at breakfast. The scrambled eggs were labeled simply as such, but I noticed pink pieces of meat in them. When I asked the kitchen staff, they casually replied that it was pork and saw no problem with it. The lack of clear labeling and sensitivity around this issue was disappointing. For guests with specific dietary or religious needs, this kind of oversight can completely overshadow an otherwise pleasant stay.