Holiday Inn Munich - City Centre by IHG

Lieber Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns, dass Sie unser Team als sehr freundlich erlebt haben und das Frühstück Ihren Erwartungen entsprochen hat. Wir schätzen Ihren Besuch und würden uns freuen, Sie bald wieder im Holiday Inn Munich – City Centre zu begrüßen, um Ihnen erneut eine verlässlich angenehme Erfahrung zu bieten. Mit freundlichen Grüßen, i.V. Steffen C. Schmid – General Manager

Dear Guest, thank you for sharing your feedback following your stay at Holiday Inn Munich – City Centre. We are sorry to learn that aspects of your visit did not meet expectations, and we understand how the absence of certain items and the experience at checkout and breakfast can affect overall comfort and satisfaction. For clarity, items such as toothbrushes, slippers, conditioner and body lotion are readily available from our reception at no charge, and complimentary drinking water can also be obtained there. We regret that this was not clear during your stay. With respect to breakfast, we aim to provide a broad selection to suit different preferences, and we appreciate your remarks regarding coffee and juice quality as we continue to refine the offering. Thank you again for your comments. We value your perspective and hope to have the opportunity to welcome you again, with a stay that reflects our commitment to consistent, high‑quality service. Best regards, your Team at Holiday Inn Munich City Centre

Dear Guest, thank you for choosing Holiday Inn Munich - City Centre and for sharing such a detailed account of your stay. We appreciate the time you took to outline what worked for you and what did not. We are pleased to hear that you found breakfast acceptable, though we note your comment about the seating area feeling limited at busy times. Your observations about the room condition are carefully noted, including lighting not functioning, pillows not meeting expectations even after a change, and towels appearing worn. We understand how these points can affect comfort and rest, as can noise from nearby areas and difficulty getting remote control batteries replaced. Your feedback on bedding configuration is also understood. When two single beds are prepared together there can be a separation that is not ideal for all guests, and we regret the disturbance you experienced with housekeeping while you were still in the room. We also acknowledge your remarks regarding overall cleanliness, the absence of a minibar and complimentary bottled water in the room, and the practicality of chilling drinks by the window. For added convenience during any future visit, our reception can provide complimentary items such as toothbrushes, slippers, conditioner, and body lotion on request. We also offer a range of room categories, which may better align with your preferences for bed type, layout, and amenities. Thank you again for your feedback and for staying with us. We remain focused on delivering a consistent, high‑quality experience and would be pleased to welcome you back to Munich. Best regards, your Team at Holiday Inn Munich City Centre