Grecotel LUX ME Dama Dama

Dear Mr. Pamuk, Thank you very much for taking the time to share your feedback regarding your recent stay at Grecotel LUXME Dama Dama. We are truly sorry to learn that your experience did not meet your expectations and that you left with a negative impression of our hotel. Guest satisfaction remains our highest priority, and it is always disappointing for us when we fall short of delivering the level of experience we strive for. We would also like to sincerely apologise that we did not have the opportunity to connect with you during your stay, as we were not made aware of your dissatisfaction at the time. Had we been informed, we would have very much welcomed the chance to speak with you personally and address any concerns immediately, with the aim of finding on-the-spot solutions. Unfortunately, we do not have further details regarding your experience, and we would be genuinely grateful should you choose, at any point in the future, to share more information with us. Your honest feedback is extremely valuable, as it helps us continuously improve our services and guest experience. Please rest assured that your comments have been duly noted and shared with the relevant departments for further review. We remain entirely at your disposal, and it would be our sincere pleasure to have the opportunity to welcome you back in the future, either at Grecotel LUXME Dama Dama or at any of our Grecotel properties, in order to offer you an experience that fully meets your expectations. With warm regards, Trillidis Paschalis General Manager