Grand Hotel Leveque

Dear, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the room size, we would like to clarify that you booked a COMFORT room (the dimensions of which are clearly indicated on our website). We encourage all our guests to review the room details before booking to ensure it meets their needs. We have several rooms larger than the one you booked. When you requested a larger room, we informed you that the hotel was fully booked, but that we would have been happy to offer you a larger room free of charge had one become available. Unfortunately, this was not the case during your stay. As for your comments about our staff, we regret that you felt you were not welcomed warmly. Our team constantly strives to provide excellent service. I encourage you to read the hundreds of other guests' reviews. Furthermore, we offered you water for your first night, and you requested several additional bottles. Although we did not charge you for these extra bottles, we wanted to mention it. We accommodated all your requests: four slippers each night for two people—we gladly provided that. You requested a second mattress for your baby, and we were happy to do so. For your future stays, whether at the Grand Hotel Lévèque or any other hotel, we recommend choosing a more spacious room category, especially when traveling as a family of two adults, a baby, and with a lot of luggage. Thank you again for your feedback. Best regards