Eden Hotel Wolff

Thank you for taking the time to review your stay at our hotel so openly and in such detail. We are very sorry that you were not satisfied with our service and the conduct of our staff. Friendliness and professionalism in our interactions with guests are of utmost importance to us. Your experience did not meet our standards, and we take your feedback very seriously in order to further improve the quality of our service. We are also very sorry that you found the breakfast selection inadequate and, according to your statement, that not all items were available 45 minutes before the end of breakfast service. It is our aim to offer all guests a full selection until the end of breakfast service, and our team reliably fulfills this obligation. If anything is missing, you can always talk to our service team. We will certainly evaluate your feedback internally in order to make targeted improvements in this area. We are sorry that you found the hotel's furnishings and style to be outdated. What might seem old-fashioned to you is, for us, a long-standing hotel tradition, which we emphasize in the style of our rooms and the entire hotel. We regularly invest in maintaining the hotel's contemporary standards. Furthermore, our guests can get a feel for the hotel's design on our website and various booking platforms and decide whether it suits their taste. We are pleased that you highlighted the room size and cleanliness – we appreciate your positive feedback. Thank you for sharing your impressions so honestly. Your feedback helps us better understand our guests' needs and work specifically on improvements. Carola Bumann, PR/Marketing

Thank you so much for your outstanding review and kind words about your stay at our hotel. We are delighted that you felt well looked after and that our team, especially the reception staff, ensured you had a pleasant stay with their professionalism and friendliness. We appreciate your positive feedback regarding the service, cleanliness, and room amenities, and thank you for acknowledging the breakfast and early check-in. We hope you enjoyed your time with us and in Munich, and we would be pleased if you chose our hotel again next time. Carola Bumann, PR/Marketing

Thank you so much for your excellent feedback on your stay at our hotel. We are delighted that you felt completely at ease and that our team provided you with such friendly and attentive service. We especially appreciate your positive feedback regarding our amenities, as well as the cleanliness and furnishings of your room. It's wonderful to read that you enjoyed our hotel's central location and convenient transport links, both on your arrival from the airport and your return journey by train. We would be pleased to welcome you back again on your next visit to Munich. Carola Bumann, PR/Marketing