DoubleTree by Hilton London Angel Kings Cross

I stayed at your hotel for 10 days. Upon arrival, we were welcomed with complimentary cookies and water, which was a nice gesture. However, our experience quickly declined from the second day onwards. We noticed that the water bottles we consumed were never replenished. Furthermore, basic amenities such as cotton buds, makeup pads, and a hairdryer were missing from our room. To make matters worse, the room phone was not working, so I had to go down to the reception in person to report all these issues. Additionally, our room key card kept malfunctioning throughout our stay, and I had to go down to the reception repeatedly to have it reprogrammed, which was extremely frustrating. We also opted for the breakfast one morning, but the variety was extremely poor and certainly not worth the price we paid. The biggest shock occurred when I called the reception to request water. I was told there would be a charge of £1 per bottle after the first week. I find this completely unacceptable. I paid for a full 10-day stay, not for 7 days, and I expect basic necessities to be covered throughout the entire duration of my booking. Charging for water after a week is not the level of service I expect from Hilton. Having stayed at many Hilton hotels in Turkey before, I can say there is a significant difference in quality and service. This was a very poor experience for us, as basic needs were not met. We will definitely not be staying at a Hilton during our future trips to the UK.

Her şey gayet güzeldi. Odaların büyüklüğü, temizlik ve hizmet kalitesinden memnun kaldık.

Hotel bence Hilton konseptine uygun değil Odalar buz gibiydi klima iyi çalışmıyordu