Dinamo Hotel Baku

Dear guest, Thank you for your positive rating. We truly appreciate you taking the time to share your experience with us. We’re glad to know you enjoyed your stay, and we look forward to welcoming you back again soon. Your feedback is valuable to us as we continue working to provide an even better experience for our guests. Best regards

Response to Negative Guest Review Dear Guest, Thank you for taking the time to share such detailed feedback about your stay at Dinamo Hotel. We are pleased to hear that you appreciated our central location, spacious rooms, and the service provided by our Reception, Technical, and Housekeeping teams. We are also glad that our Reception Manager was able to resolve the air-conditioning issue by arranging a room change and that you were able to enjoy a more comfortable stay afterwards. At the same time, we sincerely apologize that your experience with our breakfast and F&B service did not meet your expectations. We are particularly concerned by your comments regarding the quality and freshness of the breakfast items, coffee and tea, as well as the variety of the selection. Your feedback has been noted carefully and will be shared with our F&B management team for immediate review. We are equally sorry to hear that the attitude of some members of our breakfast team made you feel uncomfortable. This is certainly not the level of hospitality we expect from our colleagues. Guests should always feel welcomed and respected, and we will address your comments with the team and reinforce the importance of professional and courteous service. Thank you once again for bringing these matters to our attention. While we regret that the F&B experience affected your overall impression of the hotel, we truly appreciate your recognition of the other departments and their efforts. We hope you will give us another opportunity in the future to provide you with the experience you originally expected from Dinamo Hotel. Warm regards,