Dalaman Airport Lykia Thermal & Spa Hotel

Dear Mr. Demirturk, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, especially after a long and tiring duty as a flight crew. Please accept our apologies for not being able to accommodate your request for a double bed and a quiet room, as well as for the inconvenience caused by the room change during the night. This is certainly not the level of comfort and rest we aim to provide. We are also very sorry to hear about the technical issues in the room and the condition of the bathroom; your comments have been shared with our Maintenance and Housekeeping teams for immediate review and corrective action. Regarding the late check-out request, we understand your frustration. Although late check-out is subject to availability, we acknowledge that the communication and initial pricing did not reflect the flexibility and understanding we strive to show, especially to our crew guests. We appreciate your patience during the discussion and regret any inconvenience this situation may have caused. Your feedback is extremely valuable to us, as it helps us identify areas that require urgent improvement. We truly regret that we were unable to provide you with a comfortable and satisfactory stay on this occasion and that you would not recommend our hotel as a result. Should you consider giving us another opportunity in the future, we would be grateful for the chance to restore your confidence and provide you with a much-improved experience. Kind regards, Guest Relations Manager

Dear Mr. Camur, Thank you very much for sharing your feedback with us. We are delighted to hear that you liked our renovated rooms and found them to be very nice. Your positive comments are greatly appreciated and will be shared with our team as a motivation to continue improving our facilities and services. We look forward to welcoming you again in the near future. Kind regards, Guest Relations Manager