Crowne Plaza Madinah by IHG

They are not helpful or kind

Karşısında müze var. içerisinde her türlü lüks güzel lokanta var. özbek pilavları çok iyi

I stayes 2 nights btw 19-21 August 2022. My observations and problems. 1/Rooms are not big like in the pictures. Very small. 2/Bathroom is so small around 2m2 and surface not clean. 3/Room surface, carpets not clean so dirty. 4/It is five star hotels but actually it is at most three star, e.g. there is no teapot in the room. 5/There is no room service. They dont clean room even you ask to clean. 6/Staff so kind to you. They always salut you and when you ask something they always say yes but no action. They dont do anything unless saying yes. Yes. 7/There are 8 elevators but half of them not working. Once it was broken when i am inside. Pray time you need to wait for elevators. 8/Since there is no room service guest puts all rubbish in the corridor very bad smelling. 9/Rooms painting and staff too old the atmosphere bothers you. 10/You can hear noise from next room no body remind them this is a hotel and someone needs to rest and pay for this. I can add many more thinks. The problem i have is that: I need to extend my stay because of flight was 05 am of the next day. I asked reception to extend it. They charged me 150 SAR till midnight. I told to lady in the reception make time extension after salat leyl and about 11pm. When i check out the asked me to pay additional 300 SAR because lady make time extention 09 pm. They said sytem works like that and i have to pay. I fight with them at the and i must paid 200 SAR more. So totally i paid 350 SAR without staying a night.