chic&basic Zoo

Hi Burçin! Thanks for your review! We’re glad you enjoyed your stay and hope to welcome you back for an even better experience next time! Until next time, chic&basic Zoo

Thank you for taking the time to share such detailed feedback Rengin. We are truly sorry that your stay did not meet your expectations and that you encountered so many inconveniences during your four-night stay. We sincerely apologize for the issues you experienced with the air conditioning, room cleanliness, bathroom facilities, bed linen, elevator and the check-in and check-out arrangements. We also regret that the smell coming from the nearby spa affected your comfort. These are certainly not the standards we aim to provide, and your comments will be shared with the relevant teams so that these points can be carefully reviewed. Regarding the room and its ventilation, we understand your concerns and appreciate you bringing them to our attention. We also understand that having to collect the keys from another building can be less convenient, particularly when carrying luggage. We are sorry that your overall experience did not reflect the level of stay we would like to offer our guests. Thank you again for your honest feedback, which gives us the opportunity to identify areas that require attention and improvement.