Best Western Hotel Ronceray Opera

I would like to formally complain about our stay at Best Western Hotel Ronceray Opera (May 15–23, 2026). On May 17, dirty water began leaking from the bathroom ceiling of room 215 due to an issue from the floor above. After contacting reception, we were instructed to pack and move rooms ourselves. No staff assisted with luggage. We were first offered a much smaller room, then room 515 on the 5th floor. However, the elevator only reached the 4th floor, requiring luggage to be carried upstairs. I explained that my wife is pregnant and that this was inappropriate. We requested cancellation and refund because the hotel could not provide equivalent accommodation, but this was firmly refused. As we were attending an international medical congress and could not afford last-minute alternative accommodation in Paris, we had no realistic choice but to accept.The replacement room was clearly inferior: strong rust-like odor in the bathroom, poorer maintenance, and a noticeably smaller bed. It was not equivalent to our original reservation.Additionally, room sound insulation was extremely poor. Corridors near rooms 215 and 515 were alarmingly narrow, raising concerns about safe evacuation during emergencies. The entrance passage to the hotel was locked around 20:30–21:00, forcing guests to wait outside and ring for access.Although housekeeping staff were helpful, most could not communicate in English. I request a formal review of this complaint and appropriate compensation.

Koridorları labirent gibi daha dar koruduru olan otel görmedim. Konum otelden çıkıp sol tarafa yürürseniz biraz garip bir bölgeye gidiyorsunuz bana güven vermedi. Sağa dönüp 300-500 metre ilerlerseniz de bu kez başta Opera binası olmak üzere harika bir Fransız kültürüne takın oluyorsunuz.

Bu otelde 2. Konaklamam otel personeli çok ilgili odalar çok konforlu ve otel çok merkezi tam önünde metro var tavsiye ederim