Aparthotel Rimska 14

Dear Hatun, Thank you for taking the time to share your feedback. However, we would like to clarify a few important points regarding your stay. The room you reserved was clearly described at the time of booking as one featuring a wall bed, which is even stated in its name - Design Studio, Balcony (with wallbed eg X03) -accompanied by the pictures portraying both versions of the wallbed - extended and folded. This appartment comes a lower rate compared to our standard and superior categories. Upon your request at check-in, the receptionist offered you an upgrade to a higher-category room with a standard king sized bed. Since the only available option we had was an appartment double the size of the one you reserved it came with a price difference. However, you declined to pay the difference in price for the upgraded accommodation which we can completely understand. We apologise for the ammount of time spent in the reception in efforts of the receptionist trying to find a suitable solution for you. Regarding our location which is also stated on our listing, Aparthotel Římská 14 is situated just a 5-minute walk from the main city square: (Wenceslas Square). We always strive to provide clear and accurate information in our listings and ensure guests receive exactly what they have booked. In this case, we are confident that we delivered precisely that. We do regret that your experience did not meet your expectations and appreciate the opportunity to provide clarification. Warm regards, The Team at Aparthotel Římská 14 ****