Boutique Hotel La Belle Vue

Merdivenler çok kötüydü konaklamadik

Dear La Belle Vue Hotel Management, I am writing to formally file a complaint regarding my recent stay at La Belle Vue Hotel, Amsterdam, on September 20, 2025. After a long 6-hour bus ride from Paris, we checked into our reserved room, only to be met with a very strong and unbearable odor. When I called the reception for assistance, I was told there were no alternative rooms available and that the cleaning staff had already left. No solution was provided. In addition to this, the toilets were in unacceptable condition. There were dried feces under the toilet seat, which made it extremely unhygienic. Despite this, I had no option but to stay for one night. Although my reservation was for three nights, I was only able to stay for one night due to these conditions and was forced to search for another hotel. On top of that, I had to carry five 25-kg suitcases all by myself, which added further stress to the situation. This experience was far below any acceptable standard of hospitality. I kindly request a refund for the two unused nights of my reservation. I can also provide photos of the cleaning products I had to purchase as evidence. I hope you will handle this matter urgently and fairly. Please let me know how the refund process will proceed. Sincerely, Kemal Alp Ermiş

Merkezi heryere, yürüme mesafesinde. Otel gayet iyi. Tek sıkıntı hava şartları nedeniyle soğuktu ama personel çok sıcak kanlı ve yardımseverler, her konuda yardımcı oluyorlar ve çok güleryüzlüler